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TQM. "Finding the balance between cost and quality" discuss this statement and explain what is meant by it.
Date Submitted: 10/31/2001 16:13:22
Category: / Business & Economy / Management
Length: 7 pages (2013 words)
Category: / Business & Economy / Management
Length: 7 pages (2013 words)
Before we look closer into the subject, first we must look at exactly what is meant by quality and cost.
Quality is the totality of the attributes of a good or service that meet the requirements of the buyer or customers. The materials which make up the product, the design and the engineering of the product, product performance, reliability and durability are all important characteristics of the "quality package", which ultimately influence customers to buy …
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…th edition. Prentice Hall
Crosby, P. (1984) Quality without tears. 1st edition. Mc Graw - Hall companies
Crosby, P. (1995) Quality is still free. Mc Graw - Hall companies
Crosby, P. (1979) Quality is free. . - Dutton signet
Garvin, D.A. and A. March. (1984) A Note on Quality: The Views of Deming, Juran and Crosby. Boston, MA: Harvard Business School Press.
Juran, J.M. (1988) Juran on Planning for Quality, New York: Free Press,.
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