Operations management as a source of competitive advantage

Contents Executive Summary2 Introduction3 Section A4 Section B17 Recommendations21 Conclusion22 Appendices23 Bibliography26 Executive Summary The following assignment looks at operations management as a source for gaining a competitive advantage, operations management and TQM are defined and discussed as to their importancy in the organisation. The differing ways of gaining a competitive advantage are explained as is the way organisational structures and the implementation of technologies aid the building of these advantages. The Cambrian Conservatory and …

…capacity and demand Bibliograhphy H Costin, Total Quality management, Harcourt Brace, 1994 R Wild, Production and operations management, The British Library, 4th edition W.L Moore and E.A Pessemier, Product planning and management, McGraw-Hill inc 1993 J.S Oakland, Total Quality Management, Butterworth Heinemann, 2nd edition M.E Porter, Competitive strategy, the free press, 1980 J Heizer and B Render, Principles of Operations Management, Prentice Hall, 4th edition Quotes (1) Hao Ma Issue: Business Horizons, Jan, 2000 (2) Juran (3) Deming