Explain how both individual and institutional racism have an impact on service provision and the experiences of people receiving services.

Collins national dictionary defines racism as an "animosity shown to peoples of a different race" (Collins, p396) In this essay I shall use relevant materials to explain why individual and institutional racism have an impact on people using care services and on the service provided. I will look firstly at racism as a whole and discuss what it is. Using the literature and case studies I will explore how care workers and the organisations for …

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