Conflict resolution

Conflict occurs whenever disagreement exists in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups. Managers can spend a great deal of time handling conflicts in the workplace. Such conflicts can include management involvement as one of the key factors. There may also be the type of conflicts where management may represent a third party involved. The manager may also act as a mediator whose job it …

…of conflict, the potential for counter productivity and the overall morale of the organization can stay at a very productive level. Conflicts in the workplace will not go away by being swept under the rug; there must be an approach of resolution that is agreeable with all parties involved. It is the manager's responsibility to see to it that conflicts are met head on, make as many of the employees happy and keep them productive.